Frequently Asked Questions
- Why are some services cheaper than others?
- Do you have a referral program?
- How long have you been in the cleaning field?
- Are you insured and bonded?
- Are your housekeepers employees or sub contractors?
- Are you a franchise?
- Do you do background checks and thorough screening?
- Does your staff speak English?
- Do you take credit cards?
- Do I have to sign a contract?
- When do I pay for the service?
- What if I’m not satisfied?
- What day and time will you show up to clean?
- Do you work on Saturdays?
- What about my pets?
- Do I have to be home during service?
- Who provides the chemicals & equipment?
- Are my things safe with your employees?
- What if I have to skip or cancel my service?
- What if I need some extra tasks or services?
- Do I have to tip your employees?
- What if I need to change my day of service?
- Should I have a “Spring Cleaning” every year?
- Can I get an estimate over the phone?
- How many people will you send to clean my home?
There are a few good reasons, the least of which applies to the old adage “you get what you pay for.” There are so called “companies” out there that are able to charge low prices by sacrificing key business components such as training, supervising, legal payroll and compensation procedures, and dodging tax liabilities, etc. In short, these are simply not legitimate companies. There are also new players in the market who offer low-ball hourly prices and then proceed to dictate how many hours you must purchase before they are willing to guarantee a thorough quality job. Homes and their associated cleaning needs come in a variety of packages. Making sure that your needs are properly understood and priced appropriately can only be done by a true cleaning professional.
Here are some additional points to consider when hiring a cleaning company.
Is the cleaning company bonded, licensed and insured?
Insurance is a necessary business investment for any legitimate operator. Being insured means there is a policy in place in case of damage caused as a result of the housecleaning. It’s usually the first step in determining if a cleaning company is professional or amateur.
Does the cleaning company perform extensive background checks on their employees?
Background checks cost money; so many companies don’t bother to do it. Hiring a convicted felon voids the surety bond. This means that if a theft occurs, then there is no policy in place to protect the victim. Also, a consumer needs to know that the strangers in their home have never been arrested for any type of violent crime or theft.
Is the cleaning company really a company?
A real cleaning company pays payroll taxes. A real cleaning company pays income taxes. A real cleaning company adheres to local, state, and federal guidelines with respect to hiring and employment practices. Selecting a real cleaning company is the only way to be sure they will really clean. If they are not operating all parts of their business legally, what else are they doing illegally?
Yes! We love referrals and are generous when you refer!
We are a family business. The Owner/Operator of We Clean, LLC has been a Housekeeping Professional for over 30 years.
Yes! Your safety and protection is our top priority. When it comes to reducing risks, embracing proven processes & procedures, and protecting our livelihood and that of everyone we serve, our motto is simple; “Do it right, or don’t do it at all.” We carry the following insurance for your peace of mind and protection:
- Liability Insurance
- Property Damage Insurance
- Bonding for Theft Protection
- Worker’s Compensation – In case a maid is injured in your home. This insurance is expensive and, believe it or not, it’s optional in Texas! We have it.
Don’t take a chance with someone working in your home without Worker’s Compensation insurance.
Our Cleaning Professionals are proud employees. Each one is thoroughly screened and trained. We will never be so big that we can’t remain personally engaged with each and everyone we bring in to our family business.
No. We keep close tabs on all the operators locally and nationally, borrowing what works, and improving what doesn’t. That gives us the freedom to provide you with a customized approach to service, fair and competitive prices, and a sincere & genuine working relationship.
Yes. We are C.A.U.S.E. Certified. We encourage you to go to the C.A.U.S.E. Website to assure that any service provider you are considering, for any task, are C.A.U.S.E. Certified. http://sueweavercause.org/
Yes. Our employees must be able to read and speak English. For security reasons, be sure you are dealing with a legitimate service provider.
Yes, for your convenience we accept: VISA, MASTERCARD, DISCOVER, AMEX, and PayPal
No. All of our services can be had with “no obligation” terms that allow you to cancel any time you wish. However, we specialize in assuring that you are matched to the rates, terms, and services appropriate to your specific needs. Therefore, we have several Service Plan options for you to review and choose from. For instance, those who intend to retain our services for at least one year are provided the opportunity to negotiate significant cost savings in exchange for a professional agreement, entirely your choice. In fact, our deepest discounts are reserved for those who elect to Pre-Pay for services, providing substantial savings on every cleaning.
One other important note: Because we believe deeply in a working partnership based on full transparency and mutual understanding, everyone we serve is provided an “Agreement” that outlines stated rates, terms, your expectations of us, and our expectations of you. Everything we “promise,” and everything we have “agreed to do on your behalf” will be clearly written down for you to have as a reference throughout our relationship.
Pre-pay, pay at the time of service, log-in and pay online… whatever suits you. The most convenient and common method is to execute an authorization as part of our agreement and we will charge your credit card once we are sure you are satisfied with each cleaning.
Shame on us! Our work is 100% guaranteed. If we have not already called you to see how your cleaning went, call us immediately. If you are ever not satisfied with some aspect of the clean, you only have to pay us “what you feel the service was worth.” AND, we will return within 24 hours to re-clean the areas of concern. If despite these accommodations you find that we are unable to provide you consistently quality service, we will humbly fire ourselves.
You get to pick your day and time. We clean Monday through Friday (and Saturdays on special occasions) between 8:00 and 5:00 p.m. Usually you can pick an arrival time of either: 8:00 a.m. to 8:30 a.m. or 11:00 a.m. to 1:00 p.m. There should never be a time when you are stuck waiting for us to show up!
Yes, upon request and subject to availability.
We love them, and we’ll treat them like our own (“Princess” & “Lady”). Your special instructions are noted on our Work Orders so the Cleaning Professionals know your wishes with regard to your pets.
No, many of our customers prefer not to be there while we clean. However, if you’d like to be there we are fine with that too. You can provide us with a garage door code, you can let us in and then leave, or you can give us a key to your home. Remember, we are bonded and insured. Your keys are securely kept by us and assigned to your crew for each cleaning and then returned to us when they are done. We handle all keys with extreme care! (We do not recommend that you leave a door unlocked.) We embrace specialized coding systems that do not associate names or addresses with the keys we possess, further reducing any associated risks.
All necessary equipment and chemicals are included with our services. In fact, our Cleaning Professionals are trained to wipe down the equipment, chemical containers, and all associated supplies between service locations. If you have any concerns about cross contamination between locations, and/or any other sanitation concerns, we would be happy to use your equipment and chemicals instead. Similarly, if you wish to provide additional specialty products to use, just let us know.
Yes, we are fully insured and we conduct thorough police background checks and previous employment verifications on every prospective employee. We rank safety and security at the top of our business priorities. We are C.A.U.S.E. Certified. We encourage you to go to the C.A.U.S.E. Website to assure that any service provider you are considering, for any task, are C.A.U.S.E. Certified. http://sueweavercause.org/
You may reschedule, skip, or cancel any of your cleanings. We do ask for a 48-hour notice of any of these actions. Without a 48-hour notice you may be liable for 50% of our normal fees. If less than 24 hours notice is given, full payment for the clean may be charged. If we can move another wait list client to your time, preventing any lost wages for the assigned Cleaning Professional, we won’t charge you a thing. The more notice the better.
Our services are customized to your needs. If anything changes from our initial agreement, and/or you wish to add specialty services along the way, just call us at least a day before the next scheduled cleaning and we will quote you a price for the additional time.
No, it’s not expected, but it is greatly appreciated for work well done.
We are always happy to discuss modifications to your individualized services, and can accommodate most requests.
It is not uncommon for someone to add a Custom Deep Clean annually to maintain those out-of-reach places that are not a part of the normal, weekly or bi-weekly routine. It affords us the opportunity to work with you to address specific occasional need areas that are not normally included with the standard Maintenance Clean. One of the benefits of the “Custom” Deep Clean is that it is tailored to your needs and priced accordingly. In fact, a comprehensive annual “Spring Cleaning” may not even be necessary if periodically throughout the year you supplement your standard Maintenance Clean with specialized mini Custom Cleans strategically executed around Holidays and other occasions to address special project work.
Yes, we are happy to provide a telephone quote if that is what you prefer. However, we pride ourselves on providing custom services tailored to your individual needs. Homes and their associated cleaning needs come in a variety of packages. Making sure that your needs are properly understood and priced appropriately can only be done by a true cleaning professional. For that reason, we welcome the opportunity to meet with you in person, walk your home, and discuss your needs and expectations. That way our quotes are always in line with your needs.
We may send 1, 2 or 3 Cleaning Professionals to clean your home. Since we stay until we’re finished on our Custom Deep and Maintenance cleanings, the number of people depends on the size of your home, preferences and scheduling. Hourly cleanings are priced by the labor hour and the cleaners stay for the total number of labor hours purchased.